Posted by
Rouse Partners
03.08.2012

Rouse Partners hits UK top ten!

Rouse Partners, has been given a Top 10 listing in a prestigious industry awards scheme.

The Practice Excellence Awards organised by AccountingWEB recognise excellent client service and innovation in the UK accounting profession.

Rouse Partners is an associate of Praxity, a global alliance of independent firms, and along with three other alliance members was singled out for high praise in the large firms category.

Steve McKibbin, of AccountingWEB, said: “This year, we had four firms from the Praxity alliance enter the awards and all four of them, including Rouse Partners, were in the overall Top 10 in the country”.

AccountingWEB Practice Excellence Award 2012The award is designed to recognise excellent client service and innovation in the profession and with over 2,000 client surveys conducted and 70 firms taking part, our client feedback put us amongst the top entrants.

Rouse Partners Marketing Manager, Stuart Eaglestone commented, “Providing an exceptional level of client service is part of the central ethos of our firm and we are delighted to see this reflected in the results of this independent client survey.”

Feedback from the client survey

We were very pleased to find that:

  • 94% of clients said they are likely to recommend us to a friend or colleague in the coming year
  • On average clients scored us at 96% in understanding their business objectives and gave an overall satisfaction score of 95%

Here are just some of the comments made by clients in the survey

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“We have always received excellent service from both our main contact any anyone else we have dealt with from Rouse.”

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“Only having been with Rouse for less than a year, our first impressions are that they are an uber-professional and very slick set-up. They have made it their duty to try and get a full understanding of our company and it’s culture from day one, and hopefully, they will continue to assist and advise us for many years to come.”

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“The staff at Rouse Partners, without exception, demonstrate not only an exceptional willingness to help and high level of competence/expertise, but also incredible patience and courtesy in extracting what they need from me in order to meet deadlines e.g. VAT returns, Partnership Accounts etc!”

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“I have been a client of Rouse Partners for under a year, but from the initial meeting to the ongoing support they have exceeded what I expected of my accountant. The service and responsiveness of my contact is second to none and the advice I have received has been crucial to the success of my business. I highly recommend them to others.”

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“Rouse have been my accountant close to 20 years. All through they have provided advice and service in the most satisfactory manner. My wife and I would like to specially thank Mrs. Manju Ghosh for her continuous help and assistance.”

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“no needed comments first class service.”

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“I find that Rouse are always very helpful and responsive to client needs.”

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“Whilst a small fish, Sue Drummond and her team treat me with great service, understanding and flexibility which gives me great confidence and encouragement, particularly during the current economic downturn.”

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