Fraudulent emails, calls and texts claiming to be from HMRC usually increase in intensity around this time of year.
These messages often claim refunds are due or that urgent payments are required, and they can appear highly convincing when tax-related contact is expected.
Knowing how to spot these scams – and what genuine HMRC contact looks like — helps protect you and those around you.
How to spot common HMRC scam emails and phone calls
Scammers often send messages claiming that:
- you are due a tax refund
- you owe additional tax
- your account has been suspended
- immediate action is required
These HMRC scam emails and texts may include links to fake websites designed to capture your personal or banking information.
HMRC will never:
- ask for bank details or personal details via text or email
- request passwords or login information
- send links requesting financial information
- offer a tax rebate via text message
Be cautious of pressure tactics
Scam calls often threaten legal action or demand urgent payment. HMRC will not do this. If you are unsure, hang up and verify HMRC’s number on GOV.UK.
If a message looks unusual or creates pressure to act quickly, it is likely a scam.
What to do if you think you have received a scam message
If you receive unexpected communication:
- DO NOT click on any links in the email
- DO NOT supply any personal information
- DO NOT reply to the email or attempt to contact the senders
- DO NOT supply any information on the bogus website if you have clicked a link in the email
- DO NOT open any attachments on the email
- REPORT any scam HMRC emails such as those offering a tax refund or requesting a specific payment by sending them to phishing@hmrc.gsi.gov.uk.
Stay safe
If anything looks unusual, verify it through your HMRC online account or GOV.UK before responding.
Wishing you a Merry and Safe Christmas and New Year.
Award-winning chartered accountants offering tax, audit and advisory services.
