Welcome to our regularly updated summaries of the government support available, interactive business support tool and service information.
We aim to support clients, by sharing and discussing the various support measures available to them. As such, we have been sending regular client communications and updates.
With regards to our own services, we also continue to learn and adapt as the landscape changes. Using the systems and technology we have in place, and the keen determination of our team, we are confident that we can continue to deliver a high quality service throughout. We have further details on our services, below.
We would like to extend our thoughts and best wishes to all of our clients, contacts and colleagues during this time.
The Rouse Team
More content from our team
Our service updates
All clients: Please notify us as soon as possible if you experience any business interruption or personal difficulties so that we can prepare and do all we can to assist you.
Office opening and post: Our office is open from 8.30am to 5.30pm, Monday to Friday (excluding bank holidays). There may be periods where the reception desk is not staffed, so we ask for visitors and deliveries to be pre-booked. Many of our team continue to work from home and will be operating a phased return to the office in the coming weeks. But whether we are in the office or working from home, we are contactable on the same phone numbers and emails that you ordinarily use for us.
Meetings: To protect our staff and clients, where possible we would prefer to hold meetings remotely, via one of our video conferencing platforms. However, if this is not possible we are able to hold and attend face-to-face meetings. When arranging your meeting we will ask a few questions to check there is no problem with us meeting. For meetings at our office we have a new arrival procedure and one-way route to meeting rooms, so that social distancing can be observed. We also have Perspex screens in place and hand sanitiser available. We will provide further details of our meeting arrangements prior to your visit.
Payroll: Given the speed of change we urge clients to send payroll information as soon as possible, regardless of previously agreed timetables. This will help us to build in a safety time buffer for any unforeseen disruption.
Audit: We are currently assessing our working practices and talking directly with clients about our plans. We will ensure that we continue to comply fully with the required standards.
To ensure that we can continue to provide our services to clients we have in place:
A remote technology IT system which allows our firm to work from home where necessary;
A phone infrastructure which allows calls to be automatically re-routed to staff who are working from home;
Encrypted file/document sharing platforms eliminating the need to mail or hand deliver sensitive documents;
Video conferencing technology to conduct meetings and connect colleagues in multiple locations;
A response team which is in communication regularly to review and coordinate our actions;
Introducing office safety precautions, including working bubbles, Perspex screens, a one-way system and cleaning/sanitising procedures.
Useful external links
Department for Work and Pensions- Covid-19: Support for businesses and employees