Our central area for regular updates, guidance and details of our own preparations and services. Plus, our interactive Business Support Tool.
Supporting you through unprecedented times
The risks and challenges that all businesses face are quickly evolving and as such, we are regularly reviewing and learning how best to serve you. Clearly, this will be a learning process, however we are confident that we can continue to offer a high quality service throughout this period.
This is in part due to our investments in recent years in upgrading our IT infrastructure, as well as the determination from our fantastic team to meet client needs.
The situation and Government’s response is fast moving and as such we see it as our duty to help clients, by sharing and discussing in more detail, the support available to them. We will therefore be regularly updating this page and sending various client communications during this period.
We would like to extend our thoughts and best wishes to all of our clients, contacts and colleagues during this uncertain time.
More content from our team
Our own preparations
All clients: Please notify us as soon as possible if you experience any business interruption or personal difficulties so that we can prepare and do all we can to assist you.
Office opening and post: All our team are working remotely from home and available for meetings via our video conferencing facility. We regret that we are not currently able to schedule client visits until further notice but have put in place provisions to continue to accept deliveries/post.
Payroll: Given the speed of change we urge clients to send payroll information as soon as possible, regardless of previously agreed timetables. This will help us to build in a safety time buffer for any unforeseen disruption.
Audit: We are currently assessing our working practices and talking directly with clients about our plans. We will ensure that we continue to comply fully with the required standards.
To ensure that we can continue to provide our services to clients we have in place:
A remote technology IT system which allows our firm to work from home where necessary;
A phone infrastructure which allows calls to be automatically re-routed to staff who are working from home;
Encrypted file/document sharing platforms eliminating the need to mail or hand deliver sensitive documents;
Video conferencing technology to conduct meetings and connect colleagues in multiple locations;
A response team which is in communication regularly to review and coordinate our actions;
Useful external links
Department for Work and Pensions- Covid-19: Support for businesses and employees