COVID-19 updates

We stand with you in challenging times

Furthermore, we have been able to offer an added level of support, from guiding post-COVID-19 reopening plans to advising on government grant funding and finance. We have also been proactively sending regular updates and information to clients as support schemes and grants have been launched and changed.

Here you can find our recent updates and information to help you manage your business as the landscape changes. We have also included details of the steps we have taken to ensure our service continuality throughout.

We would like to extend our thoughts and best wishes to all of our clients, contacts and colleagues during this time. We are here to help and if you have any specific concerns or require assistance, please contact us.

Kind regards,

The Rouse Team

Our latest COVID-19 updates

HMRC refund for trading losses: A cash boost if you’ve made a loss

Digital marketplaces to report sellers’ incomes

Fifth SEISS grant deadline approaching

Furlough scheme starts to wind down as HMRC increases focus

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Our services

All clients: Please notify us as soon as possible if you experience any business interruption or personal difficulties so that we can prepare and do all we can to assist you.

Office opening: Our office working hours are Monday – Friday, 8.30am to 5.30pm, excluding bank holidays. We are alternating our team between office and home working during this period. Whether we are in the office or working from home, our team are contactable on the same phone numbers and emails that you ordinarily use for us.

Deliveries: You are able to drop off documents to our office via our office letterbox which is emptied at regular intervals. If you do need to drop a large delivery during office open hours, please contact your Rouse Representative directly to ensure we are on hand to collect it. We also encourage clients to use our online file sharing platform and portal if you are able to send these electronically to us instead (see further details below).

How can I send a large document or files to you electronically? With your data security in mind, we encourage clients to send files or documents to us electronically via our ‘Rouse Share’ platform or ‘Oneclick’ client portal / secure workspace rather than by email. Please contact us for a request code/upload link (for Rouse Share) or to be set up on our client portal. These can both be accessed from our Client Zone.

Am I able to arrange a video conference call with my Rouse contact/s? We have accounts with Zoom, Teams and 3CX to offer remote/video meeting facilities. Please arrange your meeting with your Rouse contact/s and let them know if you have a preference between these video conferencing platforms.

Payroll: We urge clients to send payroll information to us as soon as possible, regardless of previously agreed timetables. This will help us to build in a safety time buffer for any unforeseen disruption.

Our preparations

To ensure that we can continue to provide our services to clients we have in place:

A remote technology IT system which allows our firm to work from home where necessary;

A phone infrastructure which allows calls to be automatically re-routed to staff who are working from home;

Encrypted file/document sharing platforms eliminating the need to mail or hand deliver sensitive documents;

Video conferencing technology to conduct meetings and connect colleagues in multiple locations;

A response team which is in communication regularly to review and coordinate our actions;

Introducing office safety precautions, including working bubbles, Perspex screens, a one-way system and cleaning/sanitising procedures.